Refund policy

 

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, please return the item to the address stated below and contact out customer support team at enlivenfy@gmail.com.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

• If you are shipping an item over $10, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at Enlivenfy@gmail.com.

• To return your product, you should mail your product to: 35 Dunclan Close , Northampton, NN3 6WL, United Kingdom

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you have any further questions or queries do not hesitate to contact out customer support team at Enlivenfy@gmail.com